Refund policy
Last Updated: August 9, 2026
At beelyy, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase, you may request a return or refund in accordance with the terms below.
1. Refund Request Period
You must contact us within 30 days of receiving your order if you would like to request a refund or return.
Requests submitted after the 30-day period may not be eligible for a refund unless otherwise required by applicable law.
2. How to Request a Refund
To request a refund, please contact:
Please include:
Your full name
Order number
Product name
Date of purchase
Reason for the return or refund
Photos or other supporting information when applicable
We will review your request and provide instructions regarding the next steps.
Please do not send products back before receiving return instructions from our customer service team.
3. Eligible Returns
Depending on the circumstances, products may be eligible for a return or refund if:
The wrong product was received
The product arrived damaged
The product is defective
The product does not materially match the product description
Another issue occurred that qualifies for a refund under applicable law
Returned products may need to be unused, in their original condition, and include original packaging and accessories where applicable.
Certain products may be subject to additional return requirements.
4. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
For damaged products, photographs of the packaging and product may be requested so that we can investigate the issue and determine the appropriate resolution.
If we confirm that the wrong item was shipped or that the item was damaged during delivery, we will work with you to provide an appropriate solution.
5. Refund Processing
Once a refund has been approved, refunds will generally be processed within 7 days.
After we process the refund, the time required for the funds to appear in your account may depend on your payment provider, bank, or card issuer.
We cannot control processing times imposed by third-party financial institutions.
6. Original Shipping Charges
Unless otherwise required by applicable law or agreed upon by us, original shipping charges may not be refundable.
Where a return is caused by an error on our part, such as an incorrect or defective product, we will evaluate the appropriate shipping reimbursement on a case-by-case basis.
7. Return Shipping
Unless otherwise agreed or required by applicable law, customers may be responsible for return shipping costs when returning an item for reasons unrelated to a product defect or fulfillment error.
We will provide return instructions when your return request is approved.
8. Exchanges
If an exchange is appropriate and the requested replacement is available, we may offer an exchange instead of a refund.
Availability is not guaranteed.
9. Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene considerations, personalization, digital delivery, or other applicable restrictions.
Where applicable, such restrictions will be communicated on the relevant product page or before purchase.
10. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase, unless otherwise required or agreed.
11. Order Cancellation
If you need to cancel an order, contact us as soon as possible at support@beelyy.shop.
We cannot guarantee that an order can be cancelled after it has been processed, shipped, or otherwise fulfilled.
12. Consumer Rights
This policy does not limit any mandatory consumer rights or legal remedies that apply to your purchase under applicable law.
13. Contact
For all return and refund questions, contact:
beelyy
Email: support@beelyy.shop
Website: www.beelyy.shop